Terms of Sale & Refunds

Dominion Federation of NZ Chinese Commercial Growers Incorporated

Last updated: February 2026

1. About Us

The Dominion Federation Store offers books, merchandise, and other products celebrating the history and heritage of Chinese New Zealand growers. By placing an order, you agree to these Terms of Sale.

2. Ordering

• Orders can be placed via our online store.

• All orders are subject to availability. In the event an item is out of stock, we will notify you and offer a refund or alternative.

• Prices are displayed in NZD and include GST where applicable.

• We reserve the right to correct any errors in pricing, product descriptions, or shipping costs.

3. Payment

• Payment is processed securely via our payment provider (e.g., Stripe, PayPal, or Windcave).

• We do not store your payment card details.

• Orders will not be processed until payment is received.

4. Shipping & Delivery

• Shipping is available within New Zealand (international shipping may be offered in future).

• Delivery times vary depending on location and product availability.

• Shipping costs will be calculated at checkout.

• While we aim to deliver on time, we are not liable for delays caused by courier services.

5. Refunds & Returns

• Books: We generally do not accept returns unless the item is damaged or defective.

• Merchandise: Returns or exchanges may be accepted within 14 days of receipt if items are unused and in original condition.

• To request a refund or exchange, please contact us at [insert email] with your order number and photos of the item (if damaged).

• Refunds will be processed via the original payment method once the item is received and inspected.

• Shipping costs are non-refundable unless the item is faulty or sent in error.

6. Cancellations

• Orders can be cancelled before dispatch. Contact us immediately at info@nzcgf.nz to cancel.

• Once an item has been shipped, standard returns and refunds policies apply.

7. Product Information

• We make every effort to ensure product descriptions, images, and specifications are accurate.

• Colours and sizes may vary slightly due to manufacturing or screen display.

8. Privacy & Personal Information

• We collect personal information only to process your order and provide customer service.

• Your details will not be sold or shared for marketing purposes without consent.

• Please read our Privacy Policy for more details.

9. Intellectual Property

• All content on this store, including images, text, and designs, is © Dominion Federation of NZ Chinese Commercial Growers Incorporated.

• You may not reproduce or use content for commercial purposes without permission.

10. Contact Us

For questions about your order, refunds, or our Terms of Sale, please contact:

Email: info@nzcgf.nz

Late Delivery Disclaimer: “While we aim to dispatch orders promptly, the Dominion Federation is not responsible for delays caused by courier services, customs, or unforeseen circumstances.”

Merchandise Care: “Some items may require special care; instructions are included with each product.”